Return and Refund Policy (Australia) – Tori Belle Cosmetics Help Center

Return/Refund Policy

(Australia)

We want you to love Tori Belle Cosmetics as much as we do. If, for any reason, you are unsatisfied with a purchase made from our website, we have return options available.

To be eligible for refunds:

Products must have been purchased through our website or the website of an Affiliate.
If you purchased directly from an Affiliate, please contact that Affiliate for returns.
Returns must be accompanied by all original components.

Please read the refund/return policy carefully. In order to be fair to all our Affiliates and customers, we cannot make exceptions to this policy.

To initiate a return, simply click here or e-mail support@toribellecosmetics.com

Refund Period – All products and fees, excluding lashes: Cosmetic products and fees are refundable up to fourteen (14) days, no questions asked, from the date listed on the order, if digital or delivery confirmation, if applicable. We do not provide return shipping labels or cover costs to return orders. Non-digital returns must be postmarked back to TB within 5 business days after confirmation of eligible return from customer support.

Refund Period – All Other Cosmetics: Cosmetic items (not including lashes) are refundable up to fourteen (14) days, no questions asked, from the date listed on the order delivery confirmation. We do not provide return shipping labels or cover costs to return orders. Returns must be postmarked back to Tori Belle within 5 business days after confirmation of eligible return from customer support.

Product Exchanges: We are unable to provide exchanges due to style preference. We are only able to replace for the same lash style.

To avoid fraud, we cannot provide refunds without prior authorization and a completed return authorization form. You will obtain this form once the return is initiated.

Third Party Vendors: Items purchased from auction sites such as eBay, other third-party retail sites or in-person must be initiated by the original purchaser.

Damaged or Defective Merchandise: If your item(s) arrive damaged, click here or visit https://shop.toribellecosmetics.com/> Help Support > Return & Exchanges. Please include a photo of the damaged item and your order number within five (5) business days of confirmed delivery and we will replace the item(s). We may assess items to determine the nature and cause of the fault and will not replace any items where an item’s fault is caused by your misuse or neglect. Replacements must be of the same product and style.

Missing Parcels: It is the customer’s responsibility to make sure their order is sent to a secure location such as a locked mailbox. We offer Shipping Protection on all orders via Navidium. We cannot provide refund or replacement on merchandise stolen, lost or missing after delivery is confirmed.

Return to Sender: Items returned to us by the carrier marked as undelivered or marked as return to sender will be refunded and the order will be canceled.

Misuse: Tori Belle Cosmetics reserves the right to limit returns if we have reason to suspect misuse of our returns policy (such as excessive returns, unauthorized re-seller activity or fraud).

Australian Consumer Law: Our Return | Refund Policy is in addition to your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refund processing timeline: When your return is processed, we will issue a refund to your original payment method and send you a confirmation email. It can take up to 7 business days for your financial institution to credit your account.

Thanks for your understanding!