Lashes cannot be wet or cleaned with a liquid of any type. Lashes should not be washed or have cleaners applied to them, as cleansers can cause the thin strip of glue that holds in the individual filaments to deteriorate.
Please refer to our return policy here to see if you are eligible for a return or replacement:
If your exchange meets this criteria please send us a photo of the problem and your order number so our support team can assist you further. To submit a ticket, go to https://shop.toribellecosmetics.com/ > Help Support > Submit a Request.