We are so sorry! There are a few reasons that your liner may have an odd consistency.
- It may have settled a little bit during shipping.
Quick Fix: Stir it with the wand and see if that immediately fixes the problem.
- There could possibly be a problem with the seal.
- You may have gotten dry liner in the bottle.
If you have used the liner and it was fine but then you noticed it thickening up it's likely to be from wiping the brush on the edge of the liner or the liner drying on the brush. We have found that the liner can dry on the brush if it's left out for too long. Reintroducing the dry or semi dry brush to the liner in the bottle causes it to get clumpy in the bottle because it doesn't dissolve back into the liner. This happens when liner dries on the edge and falls into the bottle. That can cause a reaction that makes the liner thicken and clump.
Quick Fix: To cure this, soak the brush in warm water for 10 minutes then clean the brush in your makeup remover. That should solve the problem.
If one of the quick fixes above is not effective and your purchase was less than 14 days ago please submit a support request via the Tori Belle Help & Support page. Be sure to include a photo and the order number and we can assist you further.